Your Peace of Mind: Our Return Policy
At NW FLOORS, we want you to be completely satisfied with your flooring solutions. Our return policy is designed to be fair, simple, and clear, ensuring your peace of mind when shopping with us. We believe in transparency and want you to understand your options should you need to return a product. You can return unused, in-stock products within a set time frame. Please note that special orders or custom items cannot be returned.
Common questions about returns
We understand that sometimes a product might not be exactly what you expected. Below, you'll find answers to the most common questions about returning items purchased from NW FLOORS, helping you navigate the process with ease.
What is your return window and what are the conditions?
Customers can return unused, in-stock products within 14 days of purchase. Items must be in their original condition and packaging. Special orders or custom products, including hardwood, laminate, vinyl, and carpet cut to specific room dimensions, cannot be returned.
Are there specific situations when customers cannot return an item?
Items cannot be returned if they have been installed, used, or altered in any way. This includes flooring that has been cut to size, fitted, or subjected to wear and tear. Once a product is installed or modified, it is considered accepted and no longer eligible for return or exchange.
Who pays for return shipping or any restocking fees?
Customers are responsible for the cost of return shipping for all eligible items. NW FLOORS may charge a restocking fee of 15% for certain returns, which will be communicated at the time of return authorization. Please ensure all returned items are securely packaged to prevent damage during transit. If you have any questions regarding potential costs or the return process, please contact our customer service team at [[phonenumber]] or [[email]].
For any further inquiries or to initiate a return, please visit our Contact Us page or call us directly. We are committed to providing you with the best possible service and support.